Privacy Policy
Last updated: August 2026
We are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how you can control it.
1. Introduction
Welcome to ExamSimplify ("we", "our", "us"). This Privacy Policy explains how we collect, use, store and share your information when you use our mobile application ExamSimplify ("the App") and our website at examsimplify.com ("the Website").
Please read this policy carefully. If you disagree with its terms, please discontinue use of our App and Website.
2. Who We Are
ExamSimplify is an educational technology platform designed to help Nigerian students prepare for examinations including JAMB UTME, WAEC SSCE, NECO, NDA and professional certifications.
Contact us:
- Email: hello@examsimplify.com
- Support: support@examsimplify.com
- Website: examsimplify.com
3. Information We Collect
3.1 Information You Provide to Us
When you create an account or use the App, we collect:
- Full name — first name and last name
- Email address — used for account creation and communications
- Mobile number — optional, used for account identification
- Date of birth — used for age group categorisation
- Gender — optional, used for personalisation
- Country — used to show relevant exam content
- Educational preferences — examination of interest, subjects of interest, school name, aspired profession, examination date and purpose
3.2 Information Collected Automatically
When you use the App, we automatically collect:
- Device information — device type, operating system version
- Usage data — exam scores, questions answered, time spent, subjects practised
- Login timestamps — when you access the App
- FCM token — for push notifications
3.3 Payment Information
When you purchase a subscription:
- Payments are processed by Paystack — we do not store your card details
- We store transaction references, payment amounts and subscription status
- Paystack's privacy policy applies to payment processing
4. How We Use Your Information
We use your information to:
- Create and manage your account
- Provide exam preparation content — past questions, explanations and mock exams
- Track your progress — scores, completed exams and study history
- Personalise your experience — recommend subjects and exam bodies based on your preferences
- Process subscription payments — manage your plan and access level
- Send account communications — email verification, password reset, subscription confirmations
- Send notifications — exam reminders and app updates (you can opt out at any time)
- Improve the App — analyse usage patterns to fix bugs and improve features
- Comply with legal obligations — as required by applicable law
5. How We Share Your Information
We do not sell your personal information. We share your information only in these circumstances:
5.1 Service Providers
We share data with trusted third-party service providers:
- Paystack — payment processing
- SendGrid — email delivery
- DigitalOcean — cloud hosting and data storage
5.2 Legal Requirements
We may disclose your information if required by law, court order or government authority.
5.3 Business Transfer
If ExamSimplify is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information is transferred.
6. Data Storage and Security
6.1 Where We Store Your Data
Your data is stored on secure servers hosted by DigitalOcean. Data may be stored in data centres located in the United Kingdom, United States or European Union.
6.2 How We Protect Your Data
- Password hashing using industry-standard encryption
- Secure HTTPS connections for all data transmission
- Access controls limiting who can access your data
- Regular security reviews
6.3 Data Retention
We retain your personal data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where required by law to retain it longer.
7. Your Rights
7.1 For Users in the United Kingdom and European Union (GDPR)
- Right to access — request a copy of your personal data
- Right to rectification — correct inaccurate personal data
- Right to erasure — request deletion of your personal data
- Right to restrict processing — limit how we use your data
- Right to data portability — receive your data in a machine-readable format
- Right to object — object to processing of your personal data
- Right to withdraw consent — where processing is based on consent
7.2 For All Users
- Update your information — edit your profile in the App at any time
- Delete your account — contact us at support@examsimplify.com
- Opt out of notifications — disable push notifications in your device settings
- Opt out of marketing emails — use the unsubscribe link in any marketing email
To exercise any of these rights, contact us at: support@examsimplify.com
We will respond to all requests within 30 days.
8. Children's Privacy
ExamSimplify is designed for students aged 15 and above. We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not use the App.
Parents or guardians who believe their child under 13 has provided personal information should contact us at: support@examsimplify.com
9. Cookies and Tracking
9.1 Mobile App
The ExamSimplify mobile app does not use browser cookies. We use local device storage (SharedPreferences) to store your login session and preferences on your device.
9.2 Website
Our website at examsimplify.com may use essential cookies to remember your preferences and ensure the website functions correctly.
10. International Data Transfers
If you are located outside the United Kingdom, your information may be transferred to and processed in countries where data protection laws may differ. When we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by sending an email to your registered email address or displaying a prominent notice in the App.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@examsimplify.com
- Website: examsimplify.com
If you are in the United Kingdom and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.